EquiGear Refund & Returns Policy
Effective Date: August 18, 2026
At EquiGear, we want you to be happy with your purchase. We understand that items can occasionally arrive damaged or broken, and we are committed to making these situations right.
7-Day Refund Window
EquiGear offers a 7-day refund window from the date your order is delivered. Any refund or return request must be submitted within 7 days of delivery.
Requests submitted after the 7-day window may not be eligible for a refund or return.
Damaged or Broken Items
If an item arrives damaged, broken, or defective, please contact EquiGear within 7 days of delivery. We may request photographs or other information showing the damage.
Once the issue has been confirmed, EquiGear will provide a refund or other appropriate resolution for the damaged or broken item.
Horse Supplements & Edible Products
For health and safety reasons, we do not accept returns of horse supplements or other edible products.
All supplement and edible-product sales are final unless the item arrives damaged, broken, defective, or otherwise unsuitable for use upon delivery. In these circumstances, please contact us within the 7-day refund window so we can arrange an appropriate resolution.
Non-Edible Products
Non-edible items may be returned within 7 days of delivery, provided they are in suitable condition and meet our return requirements.
Items that have been used, damaged after delivery, or altered may not be eligible for a return or refund.
Contact Us
If you have received a damaged or broken item, or if you would like to return an eligible non-edible item, please contact EquiGear within 7 days of delivery with your order details and a description of the issue.
We will review your request and do our best to resolve it fairly and promptly.
Thank you for choosing EquiGear.